Privacy Policy

What we collect

• Account details — your email address and password, handled by our authentication provider. Passwords are stored as secure hashes and are never visible to us.
• Rider details you enter — your name, riding weight without riding kit, ability level and discipline, if you choose to provide them.
• Bike and setup information — manufacturer, model, year, engine capacity, suspension settings, baselines, tyre pressures and any notes you save.
• Tracks and sessions — track names, track conditions you record, session dates, setup changes, test results, feedback ratings and saved best track setups.
• Setup Assist entries — the descriptions you type about how the bike is behaving, and the recommendations and results recorded against them.
• Subscription status — your plan, whether your subscription is active, cancelled or past due, your renewal date and the Stripe customer and subscription references for your account.

We do not collect location data, telemetry from the motorcycle, contacts, photographs or advertising identifiers, and we do not run advertising trackers in the app.

Payments

Subscription payments are processed by Stripe. Card details are entered directly into Stripe's secure payment form and are handled by Stripe as a separate data controller. Progressive Performance never sees or stores your full card number, expiry date or security code. We store only the plan you are on, your subscription status and renewal date, and the Stripe references needed to manage your subscription. Stripe may also collect your billing address for tax purposes.

How we use your information

To create and secure your account, to store your bikes, tracks, sessions and setup history, to produce PPS setup guidance from the values you have saved, to run your subscription, and to help you if you contact us about a problem. We do not sell your information, and we do not share it for marketing.

Who processes it

Our hosting and database provider (which stores your account and setup data), Stripe (for payments and subscription management), and a language service used only to match the words you type about a handling problem to a PPS symptom. No payment information is sent to that service. Suppliers process data on our instructions.

Keeping your data separate

Your bikes, tracks, sessions, setups and history are private to your account and are protected by database-level access rules, so another rider's account cannot read them.

How long we keep it

We keep your data while your account exists. Cancelling PPS Pro does not delete anything — your account returns to PPS Free and your saved information stays. If you ask us to delete your account, we remove your rider data; records we must keep for accounting and tax purposes are retained for as long as the law requires.

Your rights

Under UK data protection law you can ask for a copy of your data, ask us to correct it, ask us to delete it, or object to how we use it. Contact us and we will deal with your request. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).

Contact

Progressive Performance, a sole trader trading as PPS Suspension. You can reach us at:

Email info@progressive-performance.co.uk, WhatsApp 07881 288658, or through ppssuspension.co.uk.